FAQ
About Us
What distinguishes us in the luxury travel industry?
At the foundation of our work is a commitment to discovery, service, and the freedom to explore. We dedicate ourselves to seeking out exceptional places, enriching environments, and new experiences that resonate with our clients.
Every holiday is thoughtfully tailored to meet your individual preferences. We collaborate closely with you to identify your ideal destination and accommodations, ensuring that each detail reflects your unique needs and desires. Our aim is to create customized experiences that allow you to uncover the distinctive charms of your chosen locale.
To further strengthen our ties with you, we are in the process of establishing local offices in our primary destinations, enhancing our ability to provide personalized service and insights.
In summary, your satisfaction remains our top priority; we strive for an experience that meets your expectations and exceeds them whenever possible.
How does BR choose its homes and villas?
When it comes to selecting our properties, we take a thoughtful and personalized approach. We prioritize the unique qualities that each property brings to our collection, be it its design, style, historical significance, or prime location.
Our team conducts thorough inspections to ensure that each house meets our high standards for comfort and is capable of accommodating the appropriate number of guests. This careful consideration allows us to provide exceptional experiences in well-appointed homes.
What is the Bahía Residences' Concierge service?
At Bahía Residences, our concierge service is designed to enhance your stay by catering to your specific desires and preferences. Our team is committed to ensuring that your vacation is a seamless and enjoyable experience, filled with memorable moments that you can cherish with your loved ones.
Our knowledgeable concierges possess a deep passion for the destination and are equipped to provide personalized recommendations and arrangements. We have established a network of reliable and carefully curated partners. We invite you to explore the possibilities and allow us to assist you in making your stay truly exceptional.
Booking Process
Looking to book your dream property?
If you’re eyeing one of our stunning homes or villas, we’re here to help make your experience effortless!
Whether you’re interested in a specific property or want a little guidance exploring our exclusive collection, simply fill out our tailored assistance form or drop us an email.
One of our villa specialists will get back to you within 24 hours, ready to provide you with all the information you need. Let us help you find the perfect getaway that aligns with your travel dreams!
What is the minimum stay for BR properties?
The duration of stay is typically determined by the property owner and can vary based on the destination and the time of year.
In general, many properties have a minimum stay requirement of 3 nights during the low season, 5 nights in the high season, and 7 nights for special or festive periods. Once you have selected a specific villa, our experienced villa specialists will confirm the minimum stay applicable for your chosen property and season.
Should the minimum requirement not align with your travel plans, please know that our dedicated advisors are readily available to assist you in exploring alternative options that may better suit your needs. We are here to help you find the ideal experience for your getaway.
Are the villas at Bahia Residences pet-friendly?
If you are considering bringing your pet along during your stay at one of our villas, we would be happy to assist you.
While many villas are pet-friendly, some may have specific restrictions. We kindly ask that you provide your Villa Specialist with details about your pet, including its type, breed, and weight. This information will help villa owners assess the suitability for accommodating your pet. Additionally, please be aware that some owners may require an extra cleaning fee to ensure a comfortable environment for all guests. We appreciate your understanding and look forward to helping you with your inquiry.
To get personalized help by knowing which homes and villas will accept your pet, please feel free to request tailored assistance by clicking here
How do I confirm my booking?
To confirm your reservation, we kindly request that you provide a signed Rental Agreement along with a deposit payment. The amount of this deposit will vary based on your choice of villa and the time remaining before your arrival date.
Please note that each villa owner may have specific policies. Generally, if your arrival date is within 90 days of your booking, we do require full payment to secure your stay. Your Rental Agreement will outline these specifics, and we encourage you to reach out to your Villa Specialist for any clarification during the booking process.
How long does it take to confirm a villa?
The timeline for confirming a villa can vary and is dependent on the homeowner’s approval.
Upon receiving your booking request, your Villa Specialist will send the details of your reservation to the home/villa owner to request the signed Rental Agreement to send it to you.
Once we receive confirmation from them, we will send you your Rental Agreement, and issue the invoice. Your villa will be officially confirmed once we have received both the signed Rental Agreement and the payment.
What happens if I need to change or modify a reservation?
We understand that plans can change, and if you need to adjust your confirmed reservation, please note that modifications can only be made for the same property and will incur a one-time fee of $150 USD from Bahía Residences. Additionally, there may be an extra fee from the property owner.
If you find it necessary to modify your reservation after it has been confirmed, please keep in mind that changes will be subject to availability and may impact pricing.
Upon approval of your requested date change, we will reissue your travel contract and, if applicable, present a new invoice. Once we receive the updated contract and payment confirmation, we will promptly send you a confirmation with your new travel dates.
Please be advised that changing from one property to another will be considered a reservation cancellation. In this case, the procedures outlined in your Rental Agreement will be followed, adhering to the owner’s policies for the chosen villa.
Will I receive a confirmation email?
Absolutely. Upon finalizing the Booking Process, you will receive a confirmation email that will include:
- The primary guest information
- Travel dates
- Villa details
- Group details
- Proof of payment
We aim to ensure you have all the necessary information for a smooth and enjoyable experience.
Additional Travel Information
How do I get to the villa I booked?
Your concierge will inform you of the exact location, address, and arrival instructions shortly before your trip, as well as transportation options they can arrange for you.
How does the Concierge service work?
All our homes and villas come equipped with various levels of concierge service, each designed to provide you with a warm welcome and a local contact committed to ensuring a smooth and enjoyable experience.
Upon confirming your reservation for your selected villa, your Villa Specialist will reach out to you via email to introduce you to your dedicated Concierge. This professional will work closely with you to customize the details of your stay, ensuring it meets the needs of you and your group for a memorable experience
Do you have staff available at my destination to welcome me?
We are pleased to inform you that we are expanding our local presence by establishing new offices in several key locations. Our dedicated teams are actively engaged in discovering new homes and enriching experiences to enhance your stay.
Regardless of whether we have an office in your specific destination, rest assured that you will be greeted by a member of our team or a trusted partner who will have meticulously prepared each residence ahead of your arrival. Furthermore, our team in Punta Mita is available around the clock to address any inquiries and provide necessary assistance, ensuring you have a comfortable and enjoyable experience. We look forward to supporting you during your travels.
Do you provide travel insurance?
While we don’t directly offer travel insurance, we recommend informing your home insurance company about your rental of a holiday house. They typically extend coverage to include the rental property throughout your stay, ensuring you have the necessary protection.
Is travel insurance necessary?
It’s advisable to make this declaration to your insurance provider to ensure you are covered against various situations such as fire, explosion, water damage, or theft. This proactive step can help you enjoy your holiday with greater confidence and security.
What is a security deposit, and how does it work?
A security deposit is an essential component of the rental process, serving to protect both the tenant and the property owner. The amount is set by the property owner and is typically based on the value of the items within the property. This amount will be clearly stated in your rental agreement, and your advisor will ensure you have this information prior to booking.
The deposit is held in a secure account and is used only if damages are identified after your stay or if any requested services are not fully covered. It is processed with your booking payments via bank transfer to cover necessary repair or replacement costs based on prior agreements.
We strive to return your deposit as promptly as possible following your departure. Should no damages be reported, you can anticipate receiving your full deposit back within 15 days, although in many instances, it may be processed even sooner, depending on banking procedures.
If there are reported damages, Bahía Residences will facilitate communication between you and the property owner or service provider. We do not profit from deposit management, and any deductions will be transparently documented with supporting quotes or invoices.
Our goal is to address any issues fairly while minimizing inconvenience. Once we have finalized details with the owner or service provider, the necessary funds will be used for repairs, and the remaining balance of your deposit will be returned promptly.
Owners Suite
What is the role of Bahía Residences?
At Bahía Residences, our primary goal is to serve as your trusted intermediary throughout the rental process, enhancing the vacation experience that your property offers.
We take on the responsibility of securing the rental of your property, managing all intricate details, and serving as a liaison between you and your guests. This approach allows you to enjoy a seamless experience without the necessity of direct interaction with the guests.
How much do short-term rental property managers typically charge?
When considering vacation rental management, remember that lower fees may indicate reduced service quality or hidden costs.
Management fees can differ significantly depending on the market; for instance, Mérida’s fees are not the same as those in Punta Mita. Additionally, within the same market, costs can vary based on the specific services offered, the type of property, and the expertise of the management team.
In Punta Mita, full-service management usually includes a fixed monthly fee plus a commission of 25% to 50% of rental income. It’s important to note that not all managers offer the same services or pricing structures.
At Bahía Residences, we are pleased to offer a no-obligation quote and a detailed overview of our comprehensive management services for your consideration. To learn more about what our property management service offers, please click here.
Does Bahía Residences manage condos as well as villas?
Yes. Whether it’s a luxurious condominium, beachfront villa, or private chalet, we manage distinctive homes that meet our quality standards. We also provide tailored solutions for community-managed buildings and associations. For more information, please request tailored assistance
I would like to include my home in your collection. What should I do?
We would be honored to consider adding your property to our collection and sincerely appreciate your trust in us. To ascertain whether your property meets our quality criteria, we kindly invite you to contact us directly by clicking here.
Should your property meet the necessary standards, we would be more than happy to assist you in compiling the required information to feature it on our website and incorporate it into our marketing initiatives, enabling us to reach potential customers through various media channels. Thank you for considering this opportunity.
Is this service suitable for high-profile clients or luxury estates?
Absolutely. our service is designed specifically for owners of distinctive properties who value privacy, professionalism, and performance. We specialize in meeting the unique expectations of discerning homeowners. and ensuring a remarkable experience.
Can I use my property for personal stays?
Absolutely, simply inform us of the dates you wish to reserve, and we will make all the necessary arrangements to ensure a pleasant stay.”
Do I need to get your property management services to list my property with BR?
No, it is not necessary to acquire property management services in order to list your property with Bahía Residences. While we proudly offer a comprehensive property management service, including rental management, you have the flexibility to list your property without opting for these services.
Should you choose to list your property without engaging in our property management services, we will kindly review the protocols established by your current property management provider to ensure that your property aligns with our guest standards.
What does BR's comprehensive rental management include?
Our full-service management includes meticulous housekeeping, personalized maintenance, financial reporting, guest coordination, marketing, and concierge service. For a full breakdown of what’s included, please visit our Property Management page.
How and when will I receive my rental income?
At BR, we are pleased to inform you that we process the earnings for our owners on a monthly basis. Each month, you will receive a comprehensive report detailing occupancy rates, guest reviews, and a financial summary of your earnings.
Funds will be transferred via direct deposit, reflecting the total income after applicable fees, as outlined in your financial summary.
Should you have any specific questions or need further assistance, our Finance and Owner Relations team is always available to help.
What is the price of Bahía Residences' services?
At BR, we recognize that every property is unique, and we strive to provide pricing that reflects its individuality. Our management fees are tailored to align with the specific characteristics of each property, such as size, location, and desired level of service.
For our comprehensive property management services, our fee structure includes a fixed base price, along with a percentage of the rental commission. Alternatively, if you require only our rental management service, we charge solely a percentage of the rental commission.
If you would like to receive a customized proposal, we encourage you to request a tailored consultation with us.
Do I need to sign a long-term contract?
Our partnerships are designed for homeowners seeking lasting impact and results. While we deeply value flexibility, the exceptional programs we offer (from our linen and maintenance initiatives to personalized guest services) require a 12-month commitment to ensure quality, continuity, and performance.
This agreement allows us to deliver a seamless, high-standard experience for both you and the guests arriving at your property, while aligning expectations from day one.
Can you assist me in determining the listing price for my property?
You have the option to set the nightly rate for your home or villa. However, our team possesses extensive experience in the luxury vacation rental market and would be delighted to help you determine an optimal pricing structure for your listing.
Please consider that if you decide not to utilize our property management service, you will be responsible for housekeeping during the guests’ stay, and this should be reflected in the rental price.
How will you ensure our collaboration is transparent?
To establish a transparent and effective collaboration, we will be signing an initial contract with you. This agreement will encompass important details, including operating protocols, preferred communication methods, security deposit amount, house rules, and procedures for reservation cancellations or modifications.
Additionally, it will authorize us to search for guests for your property, manage guest arrangements, and enhance their travel experience during their stay at your property. Please note that this contract will be signed only once at the outset of our partnership.
What are the next steps to start working with Bahía Residences?
Becoming part of our full-service management experience is simple, seamless, and designed to work around your lifestyle.
Step 1: Submit your form here
Fill out a brief application so we can schedule an initial visit to your property.
Step 2: On-site visit & consultation
We’ll tour your home, assess its unique needs, and have a friendly conversation to understand your goals and expectations, so we can tailor our approach to you.
Step 3: Personalized onboarding
From here, we’ll take care of everything: professional photography, bespoke copywriting, listing creation, staff onboarding, and any necessary enhancements to ensure your home is guest-ready and rental-optimized.
Step 4: Welcome guests, effortlessly
Once your home is live, we’ll handle all guest interactions and logistics. You’ll receive notifications when bookings are made, along with a monthly report that keeps you informed and in control.
If you were unable to locate the information you were seeking on this page, please feel free to reach out for personalized assistance. We are here to help.